All orders are processed within 2-3 business days.
You will receive a Shipment Confirmation email once your order has been processed, containing your tracking number if applicable.
Within New Zealand, all items are sent by courier, Kawakawa Stone wants to make sure your order arrives at its destination.
You may have two options for the International order, depending where you are ordering from :
International Airmail, which is the regular way, and International Courier, which guarantees you a tracking number for your items.
Please note :
Kawakawa Stone is not liable for any products damaged or lost during shipping.
Our team is doing its best to send you your items in the best conditions.
All our pendants, earrings and plaits are waxed. It is normal to find some residue on the stone and the plait.
Those residues are going to disappear as you wear your stone, and it will take on the natural oils of your body.
In an environmental concern, Kawakawa Stone send your items in a recycled stamped gift box, safely wrapped in natural material.
You may find some marks on your stone with silver chain or your earrings. The silver mark the stone in the same way than a pencil on paper. You can remove those marks using a simple eraser.